Frequently Asked Questions

Can’t find what you’re looking for? Reach our contact centre on 0709 218 000 or visit any branch.

CMFB ATM cards are Visa branded therefore reusable at any visa ATMs. However, CMFB has a partnership for ATM services with Co-operative Bank that allows CMFB customers to use Co-operative Bank agencies, ATMs and branches countrywide at favourable charges.

Caritas Microfinance Bank provides regulated banking services, while Caritas Nairobi Self Help Groups operate as community-based groups

Your deposits are managed in accordance with the bank's applicable banking and security requirements.

Contact the bank immediately through the official customer service channels so that appropriate security measures can be taken.
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